contact Information are shown at the bottom of this page.|
Privacy & Security:
Protect Your Privacy
The security of your personal information is very important to us. We
will never sell or rent your personal information to any third parties under
any circumstances. We value your trust very highly, and will work to
protect the security and privacy of any personal information you provide
Currently all online payments are process thru Paypal, the #1 online
payment processing company. If you don't receive your package you
will be 100% covered by Paypal protection. All Online transactions are
secured with SSL technology for your protection.
We use the most advance SSL technology to keep your information
safe. In addition, you are always welcome to call us at 1-650-692-8988 to place the order over the phone weekdays 10
A.M. to 6:00 P.M. Pacific Coast Time.
Your order will be shipped within one business day after the order is
placed. If the item is in BACK ORDER you will receive an
confirmation email from us. Right after your order is shipped
out UPS will email you the tracking number. On a regular basis it take
about 5 business days for delivery for the 48 continental states. Once you
got the tracking # you may check
when your order will be delivered at http://www.ups.com. Please make you that you email server does not reject emails from UPS.
Quite often people do not receive the UPS email because their email server
consider it spam and automatically rejected it.. If you still do not receive the UPS email with the
tracking # within 3 business of the order please email us. If you would
like to speak to us please provide you phone # in your email.
If you have any other question about your order please email us at
. To help us find your information quickly please include the
following information in you email:
Date of Purchase
We accept Visa, Master Card, American Express,
For security reasons all payments online will be process using Paypal. If
you do not wish to use Paypal please call us at 1-650-692-8988. We also
All online transaction are process by
Paypal.It currently has over
25 million users worldwide. PayPal network builds
on the existing financial infrastructure of bank accounts and credit
cards to create a global, real-time payment solution. They have the most
advance Online Security System (SSL technology)--the same system used by
many large banks and financial institutions.
down your name, shipping address, email or contact #, the item you want, along with the
quantity and finish. Add total cost and shipping fee of the
send your payment to:
Your order will be
shipped immediately after the money order or cashier check it received. There
will be a 10 days holding for personal check orders.
Shipping Information :
All orders will be shipped within
24 business hours after the payment is received. If orders are placed
before 4:00 P.M. Pacific Time during the weekdays (holidays not
included) they will likely be shipped the same day depends on our
capacity. All orders placed during
the weekend will be shipped the next Monday. We will ship your
item via UPS unless asked not to. For your
convenience, we offer three shipping options: UPS Standard Ground (3-7 business
UPS 3-day Select (3 business days); and USPS 2-3 Days Priority Mail.
Overnight shipping is also available. The rate that we are currently
charging is UPS standard ground only. If you want
faster delivery please place the order and pay the standard ground
shipping fee first, then, email us your shipping option. After receiving
your request, we will send you a email and request of money thru Paypal
for the additional fee required.
We ship most items to all
states, including Alaska and Hawaii, plus the following major
protectorates and territories of the United States: American Samoa,
Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana
Islands, Palau and U.S. Virgin Islands. We also ship
internationally. If you ordered two or more items, you may receive
them in multiple boxes on different days, because of varying item
availability and shipping locations.
will fully refund the price of the item when it is returned in pristine
condition. Please adhere to the following return policy.
Returns/Exchanges: Refunds will be subject to no restocking fee.
Shipping and Handling fees are non-refundable and will
be deducted from the refunded total amount. That is because when we ship
out the item the UPS fee has been consumed.
will send your replacement item free of charge or reimburse you for
the cost to repair the damage.
Follow the simple
directions below to make your return or exchange.
email us to get a Return Authorization
Return Authorizations MUST be requested within 30 days after the
purchase date. Returns or Exchanges over 30 days or without
authorizations will be refused.
Include all original
packing materials, manuals, and/or accessories with the product to avoid
any additional fees.
Go to UPS or the USPS and ship the item back to us. You
must pay the shipping fee for returning since these fees are charged
by UPS or the USPS, not us. We recommend items be returned via
UPS or US Post Office (insured). We also recommend that you
reuse the original shipping carton and packing materials.
items, you will need to
us and describe the damage in details.
Please contact UPS and
report that the case arrived damaged. They will then contact
us to file the damage claim. Contact us after you have contacted UPS.
UPS will let you know whether they are going to set an appointment to
pick up the damaged item. If they don't, let us know we will handle the
situation from this point.
Ship Return items to:
We will do our best to process the return quickly.
Please allow approximately 10 business days for your return to be
processed once it has arrived at our warehouse. Upon the receipt
of the return item, we shall refund the purchase price minus the
shipping and handling charges, unless damaged. Refunds will be credited to the your PayPal account or
check (if your original payment was made by money order/cashier's
|Phone # is for placing ORDER only