Privacy & Security:

How We Protect Your Privacy

The security of your personal information is very important to us.  We will never sell or rent your personal information to any third parties under any circumstances.  We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us.

Security

Currently all online payments are process thru Paypal, the #1 online payment processing company.  If you don't receive your package you will be 100% covered by Paypal protection. All Online transactions are secured with SSL technology for your protection. We use the most advance SSL technology to keep your information safe. In addition, you are always welcome to call us at 1-650-872-0868 to place the order over the phone weekdays 10 A.M. to 6:00 P.M. Pacific Coast Time.

Order Status

Your order will be shipped within one business day after the order is placed.  If the item is in BACK ORDER you will receive an confirmation email from us. Right after your order is shipped out UPS will email you the tracking number. On a regular basis it take about 5 business days for delivery for the 48 continental states. Once you got the tracking # you may check when your order will be delivered at  http://www.ups.com. Please make you that you email server does not reject emails from UPS. Quite often people do not receive the UPS email because their email server consider it spam and automatically rejected it.. If you still do not receive the UPS email with the tracking # within 3 business of the order please email us. If you would like to speak to us please provide you phone # in your email.

If you have any other question about your order please email us at questions@displaycaseco.com .  To help us find your information quickly please include the following information in you email:  1)Name  2) Date of Purchase 3) Shipping Address

Payment Methods: We accept Visa, Master Card, American Express, PayPal online. For security reasons all payments online will be process using Paypal. If you do not wish to use Paypal please call us at 1-650-872-0868. We also accept Money Orders, and Cashier's Check thru Mail.

All online transaction are process by Paypal.It currently has over 25 million users worldwide.  PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global, real-time payment solution. They have the most advance Online Security System (SSL technology)--the same system used by many large banks and  financial institutions.

For Money Orders/Cashier's Check, Write down your name, shipping address, email or contact #, the item you want, along with the quantity and finish. Add total cost and shipping fee of the item/items.  Please send your payment to:

Your order will be shipped immediately after the money order or cashier check it received. There will be a 10 days holding for personal check orders.

Shipping Information :  
All orders will be shipped within 24 business hours after the payment is received. If orders are placed before 4:00 P.M. Pacific Time during the weekdays (holidays not included) they will likely be shipped the same day depends on our capacity. All orders placed during the weekend will be shipped the next Monday. We will ship your item via UPS unless asked not to.  For your convenience, we offer three shipping options: UPS Standard Ground (3-7 business days); UPS 3-day Select (3 business days); and USPS 2-3 Days Priority Mail.  Overnight shipping is also available. The rate that we are currently charging is UPS standard ground only. If you want faster delivery please place the order and pay the standard ground shipping fee first, then, email us your shipping option. After receiving your request, we will send you a email and request of money thru Paypal for the additional fee required.

 We ship most items to all states, including Alaska and Hawaii, plus the following major protectorates and territories of the United States: American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau and U.S. Virgin Islands.  We also ship internationally.  If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations.

Return Policy:

DisplayCaseCo.com will fully refund the price of the item when it is returned in pristine condition.  Please adhere to the following return policy.

• Returns/Exchanges:  Refunds will be subject to no restocking fee. Shipping and Handling fees are non-refundable and will be deducted from the refunded total amount. That is because when we ship out the item the UPS fee has been consumed.

• Damaged Items: We will send your replacement item free of charge or reimburse you for the cost to repair the damage.

Returning Items
Follow the simple directions below to make your return or exchange.

• Please email us to get a Return Authorization Number.  Return Authorizations MUST be requested within 30 days after the purchase date.  Returns or Exchanges over 30 days or without authorizations will be refused.

• Include all original packing materials, manuals, and/or accessories with the product to avoid any additional fees.

• Go to UPS or the USPS and ship the item back to us. You must pay the shipping fee for returning since these fees are charged by UPS or the USPS, not us.  We recommend items be returned via UPS or US Post Office (insured).  We also recommend that you reuse the original shipping carton and packing materials.

• For damaged items, you will need to email us and describe the damage in details.  Please contact UPS and report that the case arrived damaged.  They will then contact us to file the damage claim. Contact us after you have contacted UPS.  UPS will let you know whether they are going to set an appointment to pick up the damaged item. If they don't, let us know we will handle the situation from this point.

• Ship Return items to:

DisplayCaseCo.com Return Center
1347 Lowrie Ave.
South San Francisco, CA 94080

We will do our best to process the return quickly.  Please allow approximately 10 business days for your return to be processed once it has arrived at our warehouse.  Upon the receipt of the return item, we shall refund the purchase price minus the shipping and handling charges, unless damaged.  Refunds will be credited to the your PayPal account or check (if your original payment was made by money order/cashier's check).

Contact Information:

Company Address:
Phone # is for placing ORDER only Phone: 1-650-872-0868